Through our website. You may choose to make payment either by credit / debit card, paypal, Bank transfer or via PayNow!

Do remember to indicate your order number when making payment!

PAYNOW, BANK ACCOUNT NAME: OKTSY LLP

PAYNOW VIA UEN: T16LL1393D004 BANK TRANSFER UOB CURRENT 7153000607

No, you do not need an account to make payment through paypal. As long as you own a debit or credit card, you may pay via paypal.

Upon receiving your order, it takes 1-2 working day to process your order before being dispatch for delivery. This depends on when the order is submitted and the quantity ordered.

Orders with no personalization will reach you in 2 to 4 working days

Orders with personalization will reach you in 2 to 5 working days

For any urgent orders, kindly contact us at +65 8750 4595 via Whatsapp or send in an email with your contact details. We will get back to you within 48 working hours. Our Customer Service team will advice you on our earliest processing date. Do place your order only after confirmation with the customer service on expediting your order.

Upon receiving your confirmation email after the order was successfully processed, do review your order. Should you have picked the wrong color, quantity or provided the incorrect monogram name, please email us immediately. We will make the amendments from our back end. If the order have been processed, you can contact us for an exchange (subject to approval). Personalization products are strictly non exchangeable unless under manufacturing defect.